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Help Center

FAQ

FAQ

Frequently asked questions.

General

Are there any service usage limitations at Cherry Servers?

General

Why I have to send server restart request from a registered email?

How to locate the password after ordering server?

Can I upgrade CPU, but keep same server?

How long does it take to deploy a server at Cherry Servers?

Suspended server status

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Service Abuse Incidents

My server is blocked due to incident. How can I solve this?

How to report abuse? What should I include in the report?

I received an abuse notice. What should I do?

Are there any restrictions if I have open/repeated abuses?

Do you ignore DMCA? What is your DMCA policy?

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Billing

Refund policy

What is 3D Secure Authentication and What to Do When 3D Authentication Failed?

I paid the invoice/added funds to my account with a bank transfer. Why is the invoice still showing as "not paid"?

Do you charge for stopped bare metal servers?

Network

Private VLAN speed

How to delete IPs and Subnets

Does private network (VLAN) work with VPS?

Is it possible to increase available monthly bandwidth at Cherry Servers?

What is IPKVM/KVM, what it's used for?

Which IP range type should I choose?

What is Cherry Servers IP usage policy?

How many floating IP addresses can I have?

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Security & Support

I can't receive a code via SMS, what should I do?

How can clients get in touch with Cherry Servers engineers?

I lost accessibility to my email account and am not able to login to the client portal. What should I do?

Why can't I request any account related changes via live chat?

Affiliate

Affiliate Contract

Can I promote exact product?