I am not able to log in to my Linux server. What should I do?

How to connect to the server.

If you’re using Linux on your home/office computer, and wish to connect to another Linux host, open the terminal and execute the following command:

$ ssh $Username@$IPAddress

If the host is online and accepting connections, you’ll see the following output:

full root command line

Then, enter your server user’s password (the user is “root” by default) and you’ll successfully connect.

server ssh access



In a “Microsoft Windows” environment, one of the most popular programs for SSH connections is “PuTTy”. Download, install and open it. In the main window, enter your server’s IP address and click “Open”.

server login putty


If the host is online and accepting connections, you’ll see the login screen. Input the username and hit “Enter” on your keyboard.

root server

Then, enter the password and hit “Enter” once again. If the password is correct, you’ll be successfully connected. Please keep in mind that no password symbols will be shown when entering the password. This is done for safety reasons.

root server ssh


If you cannot connect to your server via SSH or RDP (depending on the operating system), we recommend either connecting to your server via it's IP KVM/VNC unit (OOBM) or contacting us at support@cherryservers.com

We have a great tutorial about How to Use IP KVM Out-of-band-management Console that may help you.