Instructions for accessing and managing servers through Cherry Servers client portal

Guide to accessing and managing servers via Cherry Servers client portal

Remote management consoles are crucial for server administrators, offering monitoring, maintenance, and troubleshooting features. This guide will show you how to access KVM (Keyboard, Video, Mouse) consoles for Supermicro (both legacy and new), Huawei, and Intel servers through the Cherry Servers client portal. Additionally, we'll cover the VNC console used for VPS/VDS servers and how to reset the console password for dedicated servers.

Key Points to Consider:

• Make sure your browser supports access to remote management consoles:
  
  • Supermicro management consoles are supported by Firefox, Chrome, and Safari browsers.
  • Huawei management consoles are supported by Firefox and Chrome browsers.
  • The Chrome browser supports Intel management consoles.
• MacOS is only compatible with Supermicro management consoles.
• Have your login credentials ready.
• Familiarize yourself with standard terms:
  • BMC (Baseboard Management Controller)
  • IPMI (Intelligent Platform Management Interface)
  • KVM (Keyboard, Video, Mouse) over IP
  • VNC (Virtual Network Computing) console.

Accessing the console through the Cherry Servers client portal:

Step 1: Log in to Cherry Servers client portal

1. Open a web browser.
2. Navigate to the Cherry Servers client portal login page.
3. Enter your username and password to log in.

Step 2: Select Your Server

1. In the dashboard, find and select the server you want to manage.
2. Click on the server to open its details page.

Step 3: Access the Management Console

1. Click the "Console" button located at the top right side of the client portal (see Fig. 1).
   
   Fig. 1. Accessing the management console through the Cherry Servers client portal.
2. Provide your device's public IP address to create access to the console.
3. Press the "Connect to console" blue button (see Fig. 2).
   
   Fig. 2. Provide your public IP address and connect to the console through the Cherry Servers client portal.
   
   After pressing the "Connect to console" blue button, you must provide the credentials to access the console. These credentials, including both server and console, will be displayed 24 hours after deployment. After 24 hours, they will disappear from the client portal due to security reasons. The default username to log into the console is always "kuser". If you forget the console password, proceed with the tutorial to reset it.

Reset Console Password (If necessary):

1. Press the "Actions" button located at the top right of the client portal (see Fig. 3).
   
   Fig. 3. Press the "Actions" button at the top right.
2. Select the "Reset console password" option from the drop-down menu. (see Fig. 4)
   
   Fig. 4. Select "Reset console password" from the "Actions" drop-down menu in the Cherry Servers client portal.
3. A pop-up window will appear. Press the blue "Reset" button to proceed (see Fig. 5).
   
   Fig. 5. Confirm the reset of the console password by pressing the blue "Reset" button in the pop-up window.
   
   After the password reset, the new credentials will be displayed in your client portal.

Accessing KVM on different types of consoles

Older Supermicro management console

1. Log in to the Supermicro management console: Use your credentials to log in (see Fig. 6).
   
   Fig. 6. Login screen for the legacy Supermicro management console.
2. Navigate to the remote control tab: Click on the "Remote Control" tab in the main menu (see Fig. 7).
   
   Fig. 7. Navigation to "Remote Control" in the legacy Supermicro management console.
3. Launch KVM console: You have two options here:
   • Option 1: Select the "Console Redirection" option and click on the "Launch Console" button to download the .jnpl file (see Fig. 8).
     
     Fig. 8. Console redirection options in the legacy Supermicro management console.
   • Option 2: For HTML5 console, press the "iKVM/HTML5" button and then press the "iKVM/HTML5" button again to launch the HTML5 console (see Fig. 9).
     
     Fig. 9. iKVM/HTML5 options in the legacy Supermicro management console.
4. Remote control and management: Use the KVM console to remotely control and manage your server as if you were physically present.
   
   If there are no possibilities of accessing KVM through HTML5, don't hesitate to contact Cherry Servers support.

Newer Supermicro management console

1. Log in to the Supermicro management console: Use your credentials to log in (see Fig. 10).
   
   Fig. 10. Login screen for the new Supermicro management console.
2. Navigate to the Remote Control Tab: Click on the "Remote Control" tab in the main menu (see Fig. 11).
   
   Fig. 11. Navigation to "Remote Control" in the new Supermicro management console.
3. Launch KVM Console: After you press "Remote Control" you will have two options:
   • Option 1: Select "HTML 5" and then click the "Launch Console" button to access the HTML5 console (see Fig. 12).
     
     Fig. 12. Launch console with HTML5 selected in the new Supermicro management console.
   • Option 2: Select "JAVA plug-in" and click the "Launch Console" button to download the .jnpl file (see Fig. 13).
     
     Fig. 13. Launch console with JAVA plug-in selected in the new Supermicro management console.

Huawei management console

1. Log in to the Huawei management console: Use your credentials to log in (see Fig. 14).
   
   Fig. 14. Login screen for the Huawei iBMC interface.
2. Navigate to the Remote Console tab: Click on the "Remote Console" tab in the main menu (see Fig. 15).
   
   Fig. 15. Navigation to Remote Console in the Huawei iBMC interface.
3. Launch KVM Console: After clicking on "Remote Console", you will have the option to launch a private or shared console (see Fig. 16):
   • Private Console: Only one session can be active.
   • Shared Console: Up to two sessions can be active.
   
   
   Fig. 16. Options for launching a private or shared KVM console in the Huawei iBMC interface.

Intel management console

Log in to the Intel management console: Enter your credentials to log in (see Fig. 17).

Fig. 17.  Login screen for the Intel management console.

Navigate to the Remote Control tab: Click on the "Remote Control" tab in the main menu (see Fig. 18).

Fig. 18. Navigation to "Remote Control" in the Intel management console.

There are 3 options:

• Press "Console Redirection" then press "Launch Console" to download the .jnpl file (see Fig. 19).
  
  Fig. 19. Console Redirection options in the Intel management console.
• Press "Server Power Control" to control server power (see Fig. 20).
  
  Fig. 20. Server Power Control options in the Intel management console.
• Press "Virtual Front Panel" to see the server's current status (see Fig. 21).
  Fig. 21. Virtual Front Panel in the Intel Management Console.

VNC console for VPS/VDS servers

1. Access the VNC console: In the Cherry Servers client portal, navigate to the VPS/VDS server details page.
2. Click the "Console" button at the client portal's top right side (see Fig. 1).
3. Provide your device's public IP address to create access to the console.
4. Press the "Connect to console" blue button (see Fig. 2).
5. Remote control and management: Use the VNC console to manage your VPS/VDS server as needed (see Fig. 22).
   
   
   
   Fig. 22. Accessing the VNC Console through the Cherry Servers client portal

Summary

By following these steps, you can efficiently access and manage your servers through the Cherry Servers client portal, utilizing the KVM or VNC consoles provided for different server types.