Payment Options

Automatic Payments

Automatic Payments is the easiest and most convenient way to cover your invoices. It is available for on-demand and fixed-term services alike and requires you to have a Primary Payment Method added in your Team Balance Settings.

We currently support Credit Card payment method for Automatic Payments, which is typically validated by going through a 5 minute long Identity verification process.

Fixed-term services

All fixed-term services – monthly, quarterly, semi-annually and annually – are billed in-advance, and are not renewed by default when the service cycle ends.

In order to ensure that your fixed-term services are renewed automatically, you have to do the following:

  1. Add a primary Payment Method (Credit Card);
  2. Add selected fixed-term services into your Subscription Payments list;

This way your fixed-term services will be renewed by using your available Team balance. When the balance depletes, these services will keep being renewed by charging your credit card directly.

On-demand services

All on-demand services – hourly and spot – are billed on a pay per use basis, and will continue to operate for as long as there is enough credit in your Team balance. In order to ensure that your on-demand services are not terminated when your balance depletes, you have to:

  1. Add a primary Payment Method (Credit Card);
  2. Enable Auto-recharge option.

This way your Team balance will be refilled automatically by charging your credit card for a fixed amount of money after your balance falls below a pre-set threshold. By doing so you will ensure that your on-demand services will stay operational as long as there are enough funds in your credit card.

Manual Payments

Manual payments give you the most control and the widest choice of available payment methods, like Credit Card, Bank Transfer, PayPal and others.  You can simply top up your Team balance manually and renew your services by using your credit to pay for hourly services and cover fixed-term invoices.

It is crucial that you set-up Balance Alerts, if you decide to use manual payments, in order to get automatic notifications when your balance drops below a pre-set threshold. This way you will be able to refill your Team balance in time and ensure there is always enough credit to renew your services.

Fixed-term services

In case setting a primary payment method is not an option for you, there is still a way to avoid the headache of dealing with invoices every month:

  1. Add selected fixed-term services into your Subscription Payments list, so they could be renewed automatically by using your available Team balance when the service cycle ends. This way your fixed-term services will keep being renewed for as long as there is enough funds in your Team balance.

    It is crucial that you set-up Balance Alerts, if you decide to use manual payments, in order to get automatic notifications when your balance drops below a pre-set threshold. This way you will be able to refill your Team balance in time and ensure there is always enough credit to renew your services.

2. Do nothing and cover every invoice manually. You will receive pro-forma invoices 7 days before the due date and will have to cover it in time to avoid service termination.

On-demand services

All on-demand services – hourly and spot – will continue to operate for as long as there is enough credit in your Team balance.

Even if you do not set a custom Balance Alert, you will still receive a standard notification when your available credit is only enough to keep your on-demand services active for less than 72 hours, so you could refill your Team balance in time and avoid service termination.